Support

General Questions

{slide=What is Mushroom Beta Glucan?}
Mushroom Beta Glucan is a protein/polysaccharide compound derived from the fruit-body and mycelia (roots) of the mushrooms. Numerous studies have shown that this substance effectively enhances the immune system by activating the white blood cells including the macrophages, T cells, and the natural killer (NK) cells. (Lindequist et al., The Phamacological Potential of Mushrooms, 2005). The Macrophages (Monocytes), Granulocytes (Neutrophil, Eosinophils, and the Basophils), and the Natural Killer (NK) cells serve as the frontline of defense. These cells in the immune system are responsible finding, identifying, and consuming foreign invaders and further activate other components of the immune system to produce of other immune cells, including B-cells, T-cells and Natural Killer (NK) cells in preparation of the future adverse events.

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{slide=Why is your beta glucan from mushrooms more potent and effective?}
1. Our mushroom beta glucan provides more “branches,” or binding sites yielding a more effective than the beta 1,3-Glucan configuration, higher than the industry standard and most others commercially available.

2. Products from grains (oats and barley) were demonstrated to lower cholesterol and upgrading frontline immunity. However, in addition to the above efficacy, the mushroom-based beta glucan modulates the activities of all immune cells including macrophages, NK cells and neutrophils, resulting in a better immune modulation. Except beta Glucan, mushrooms also contain heat-stable immuno-modulatory peptides (lectin) which directs activation of T-cells. In comparison, mushroom immno-modulatory substances are more versatile and outperform those from yeast and grains.

3. Our Mushroom Beta Glucan is highly purified:
The cell walls of the mushrooms are a glucose shell coated with an outer layer of manno-proteins. If the beta glucan is not sufficiently purified, with the manno-protein, plasma membrane and fibrillar layer (the outermost layer of the fungal cell wall) intact and not removed, then the inner beta glucan layer is not exposed. In other words, it will not be recognized by the beta glucan receptors on the macrophage. Most beta glucans on the market are simply baker’s yeast, and / or crude, impure beta-glucan and will not have the full macrophage activating capability.

4. Micronization of Beta glucan molecules:
We have micronized the surface area so that more configuration surface will be available for activating macrophage. The configuration, correct chain length molecule, highly purified form and the micronization of Mushroom Beta-glucan is what makes our Mushroom beta-Glucan to be unique and different.

5. Our Germ-Free Cultivating methods are more efficient producing the specific substances needed. This includes proper fertilizing, temperature, climate and air control, light and fermentation technology. All this, combined with proper separation and purification of various high-molecular weight mushroom Beta-Glucan, as well as our fractionation, concentration and freeze-drying methods, has produced top-notch commercial quality and efficacy.

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{slide=What is the difference between HiPet’s mushroom extracts and other products made with pulverized powders from raw mushrooms?}

First of all, the nutritional value of medicinal mushrooms in its raw form contains mostly fibers without any further processing. It is difficult for the digestive system to absorb the active ingredients of raw mushrooms without any extraction. Traditionally, dried medicinal mushrooms were boiled in hot water and consumed in a tea/soup in order to properly digest the active ingredients. This is commonly known as the hot-water extraction procedure. Even the ancestors understood the importance of consuming the extracts rather than the raw mushroom powders. Therefore, mushroom products in the market place are made only with the pulverized powder from raw mushrooms are simply NOT EFFECTIVE and could potentially induce hypersensitivity in your pets due to the higher purine and other allergen levels.

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{slide=What does the HiPet 3-in-1 wellness formula do for my pets?}

Unlike most nutritional supplements available that only target a specific condition, ie., arthritis relief, digestive support…etc, HiPet formula provides an unique 3-in-1 solution to maximize and revitalize your pet’s daily health. Using all natural ingredients, HiPet 3-in-1 formula can effectively enhance your beloved dogs and cats’ immunity, digestive system, joint and bone health simultaneously. Our patented 5-Mushroom Extract formulation is naturally engineered to balance the innate immune response, epithelial organs, and the skeletal tissues to meet the modern day pets’ need for healthier lifestyle.

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Got Questions?  We've got the answers for you

{slide=What are the ingredients in HiPet 3-in-1 wellness formula?}

Proprietary 5 medicinal MUSHROOM EXTRACTS from Reishi, Yunzhi, Sun Mushroom, Suehirotake and Maitake that provide the strongest support for overall immune health and free radical protection. To restore and support digestive health, we use a proprietary, high quality PROBIOTICS BLEND. These naturally occurring beneficial bacteria are bile resistant and microencapsulated to enhance the stability and viability in the digestive tract, they have the ability to colonize the proliferate in the intestinal tract thereby helping to prevent Escherichia coli., Salmonella spp. and other pathogenic bacteria from adhering to the intestinal wall.

In addition, our proprietary probiotics formulation also lowers the intestinal pH and the Oxidation reduction potential, making the environment in the digestive tract difficult for the pathogenic bacteria to survive.

GLUCOSAMINE SULFATE from the natural shellfish fortified with unique Mushroom Beta Glucan molecules to enhance maximum absorption. This special ingredient is our secret to improve bone and joint integrity.

We have THREE promises on our ingredients:

Our FIRST Promise: We believe in using the all-natural holistic approach to improve your pet’s overall wellness; therefore, all ingredients in our HiPet supplements are certified all natural, without any chemically synthesized compounds.

Our SECOND Promise: Utilizing state-of-the-art manufacturing facilities, we are the only company that owns the patent to grow mushrooms in flasks. This practice is to ensure that we have the most pure, pollutant free mushroom cultures used in our HiPet Supplements.

Our THIRD Promise: All HiPet Supplement contain ABSOLUTELY NO added hormones, NO processed gluten, and NO artificial coloring, flavors, or preservatives to increase shelf life.

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{slide=What are some of the Benefits that I can observe?}

When your pets have regained immune wellness, they are more active, have more energy, regain playfulness and best of all, enjoy a better quality of life. K9 and feline gastrointestinal discomfort can be improved by having less diarrhea, gas and indigestion. Finally, when joint and bone integrity is properly maintained, your pets will be enthusiastic about going out for a walk or playing catch once again. Most of all, when your beloved little ones are experiencing complete wellness, you too, will benefit by spending quality times with them.

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{slide=Where are Hipet Supplements manufactured at?}

HiPet supplement is manufactured in our cGMP certified facility in San Diego, California, U.S.A

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{slide=How do I use HiPet 3-in-1 Supplement?}

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{slide=My puppy has chronic GI (gastrointestinal) issues. Will HiPet 3-in-1 help?}

Yes, other than switching to a low allergen feed, we also recommend supplementing his diet with HiPet 3-in-1 canine formula to establish a healthy balance of beneficial bacteria colony in the digestive tract. Study shows that pets consuming adequate amount of beneficial bacteria are better equipped to fight the growth of unhealthy organisms in their bodies and maintain digestive wellness. HiPet 3-in-1 formula utilizes a proprietary, high quality blend of beneficial bacteria to optimize a healthy level of these bacteria colonies in your pet’s gastrointestinal tract, and ultimately, helps them to restore digestive wellness.

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{slide=My dog is 12 years old and started having problems going out for a daily walk. What ingredients in your formula that can possibly help restore and maintain her normal healthy joint function?}

While adjusting her diet to senior care formula, the following ingredients from our 3-in-1 formula can definitely make a difference improve her energy level and well-being:

1. The natural antioxidants extracted from medicinal mushrooms protect cells from damages caused by free radicals, aging process and stress, which reduces the chances of inflammation within the connective tissues.

2. Beta glucan from the mushroom mycelia is capable of balancing a pet’s irritated, overstimulated immune system, which makes it a gentle alternative to steroids and other potentially toxic pharmaceuticals.

3. Glucosamine sulfate chelated with immune-modulatory peptides, which have shown promising effect to reduce joint and soft tissue pain. Glucosamine sulfate are substances found normally in the cartilage and synovial fluid of living animals. In the ideal scenario, the body synthesizes enough glucosamine through a biochemical reaction utilizing glucose to keep the cartilage healthy; however, it is not the case as the animal ages or when the joint cartilages are worn. When either of the events occurs, a supplement in glucosamine is required to support the natural joint function and maintain normal movement.

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{slide=Is HiPet 3-in-1 supplement recommended for senior dogs and cats with a weaker immune system?}

We highly recommend this formula to the owners of senior pets. Data indicates that the Mushroom Beta Glucan in our 3-in-1 formula can help enhance your pet’s immune system up to 50% more effectively than any other immune supplement in the market. Therefore, we highly recommend owners to supplement their aging pet’s daily diet with HiPet 3-in-1 formula so they can experience higher degree of wellness and healthier lives!

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Product Guarantee

{slide=What is your 30-day Satisfaction Guarantee?}
We are confident that your dog or cat will benefit from Hipet and we strongly encourage them to use it for a full 30 days – at no risk.

We recommend serving daily for 30 days and let you dog’s or cat’s system extract the benefits. If for any reason you are still not satisfied with HiPet, we will gladly refund your purchase at full price minus shipping and handling cost.

As a pioneer in “holistic 3 in 1- Immunity – Digestive – Musculoskeletal”, our proprietary formulation helps your pets in achieving wellness and optimal health. More importantly, we want all our customers to be completely satisfied.

Please don’t rush to return the product before you have given your dog or cat a chance to optimize this offer! Supplement him/her continuously 30 days and let HiPet do the work! If you’re still not happy with your HiPet order, please get in touch with us and we’ll either send a replacement or refund your money back.
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{slide=How do you ensure that all ingredients are safe?}

First, we culture all the medicinal mushrooms in a controlled environment, devoid of pollutants and contaminants. Then, we develop special herbal medium that is then purified and extracted using a patented “AMFM” biotechnology process to ensure the highest quality ingredients. Study shows that mushroom extracts undergoing this process have 200% higher potency than other conventional mushroom products in the market.

Additionally, we also perform regular tests to assure the ingredients meet all requirements of the Association of American Feed Control Officials, Inc. (AAFCO) as listed in the current edition of their official publication, so you know that we are only providing your pets with the very best ingredients.

Finally, we add an additional assurance by testing HiPet with Midwest Laboratories in Nebraska to ensure that there are no contaminants. The rigorous testing procedures are implemented so that HiPet contains only the best and safest ingredients that bring the most effective results for your pet.
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{slide=Does HiPet contain any added antibiotics, hormones, processed gluten, artificial coloring, preservatives or other contaminants?}

Working in the natural setting with the environment for over a decade of time, HiPet’s endeavor for animal health and nutrition has been to develop all natural alternatives based on scientific research and clinical validation. Therefore, all ingredients used in our product lines are produced naturally and DO NOT CONTAIN any antibiotics, hormones, processed gluten, artificial coloring, preservatives or other contaminants. This is verified through our certified independent third-party laboratory testing.
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Shipping & Delivery

{slide=How soon will my order be processed at Amazon.com?}

Most orders received on Amazon.com from Monday to Friday will be processed and shipped within the next business day. Orders received over the weekends will be processed on the next business day. You will be notified by email with details regarding to the delivery status as soon as your order is shipped.

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{slide=How long does shipping take?}

If you are a member of the Amazon Prime, your order will be delivered to your door as soon as 2 business days, free of charge. All other Domestic orders placed on Amazon.com will be shipped via UPS/FEDEX ground shipping which takes approximately 5 to 10 business days to arrive unless otherwise requested.

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{slide=I would like to start my pets immediately with HiPet Supplement, can I upgrade to Expedite shipping?}

Yes, extra charges may apply. Please select an expedite shipping method from Amazon’s shopping cart that fits your needs.

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{slide=Didn’t get your shipment?}

We know how it feels when your order seems to take forever to arrive.
If you still have not received your order after the estimated delivery time frame*, please contact Amazon’s customer care department at (800) 201-7575 for further assistance.

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{slide=What is your return policy?}

We strive for our best to ensure our customers and their pets are completely satisfied. However, if you are not completely satisfied within 30 days from your original date of purchase, please contact our customer service department at (877) 610-3399 or simply e-mail us at info@hipetusa.comto obtain a RMA number prior of shipping the unused products back for a refund/exchange.

Please ship authorized returns/exchange to the following address:

HiPet USA
Attn: HiPet Supplement Return/Exchange with your RMA number
2540 Corporate Place, Ste. B-104, CA 91754
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