{slide=How soon will my order be processed at Amazon.com?}
Most orders received on Amazon.com from Monday to Friday will be processed and shipped within the next business days. Orders received over the weekends will be processed on the next business day. You will be notified by email with details regarding to the delivery status as soon as your order is shipped.
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{slide=How long does shipping take?}
All Continental US orders placed on Amazon.com will be processed by USPS first class Service (2-8 business days) unless otherwise requested. For all non-continental-U.S. shipments will be handled by USPS international priority shipping service (5 -10 business days) unless otherwise specified.
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{slide=I would like to start my pets immediately with HiPet Supplement, can I upgrade to Expedite shipping?}
Yes, extra charges may apply. Please select a shipping method from Amazon’s shopping cart that fits your needs. The additional charge for Priority shipping (3 to 5 business days in continental US) will be $5.95 and up to $27 for overnight shipping.
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{slide=Didn’t get your shipment?}
We know how it feels when your order seems to take forever to arrive.
If you still have not received your order after the estimated delivery time frame*, please contact our customer care department at service@hipetusa.com or simply give us a call at 877-610-3399 for further assistance.

*The usual estimated delivery time frame for domestic orders shipped via USPS First Class Service is between 2-8 business days depending on the location.
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{slide=What is your return policy?}

We strive for our best to ensure our customers and their pets are completely satisfied. However, if you are not completely satisfied within 30 days from your original date of purchase, please contact our customer service department at (877) 610-3399 or simply e-mail us at info@hipetusa.comto obtain a RMA number prior of shipping the unused products back for a refund/exchange.

Please ship authorized returns/exchange to the following address:

HiPet USA Inc.
Attn: HiPet Supplement Return/Exchange with assigned RMA number
2540 Corporate Place, Ste. B-104, CA 91754

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